bdkk Privacy Policy

bdkk is a trusted online betting and casino platform in Bangladesh. We place the highest importance on protecting the personal information of our users. This privacy policy ("Policy") describes how bdkk ("we", "our", or "platform") processes the personal information of users ("you" or "user") of our website and services.

This policy applies to all bdkk services, including our website, mobile version, live casino, sports betting, slots, and all other gaming services. By using our services, you consent to the terms of this privacy policy.

We believe that transparency and trustworthiness are the foundation of a successful online platform. That is why we have presented this privacy policy in clear and simple language so you can understand how we manage your information.

bdkk collects the following types of information:

2.1 Personal Identification Information

Information you provide at the time of account registration:

• Full name (in Bengali or English)
• Date of birth (for age verification)
• Email address
• Username and password
• National ID card or passport number (for KYC verification)

2.2 Financial Information

Information required to process transactions:

• bKash, Nagad, or Rocket account number
• Bank account details (if applicable)
• Deposit and withdrawal history
• Transaction date and amount

We never store your full payment card number.

2.3 Usage Information

Information automatically collected when you use our platform:

• IP address and device type
• Browser version and operating system
• Page visits and session duration
• Game play history and betting records
• Login and logout times

2.4 Location Information

We may determine the approximate geographic location of your device. This is primarily used for security verification and to ensure service availability. We do not collect precise GPS data.

bdkk collects information in the following ways:

3.1 Information Provided Directly

You provide information directly when you fill out a registration form, submit documents for KYC verification, contact customer support, or complete a payment process.

3.2 Automatic Data Collection

Our system automatically collects technical information through cookies, log files, and web beacon technology. This information helps us improve our services and ensure security.

3.3 Through Third Parties

In some cases we may receive information from identity verification agencies and payment processors. This information is used solely for account verification and financial transaction processing.

bdkk uses your information only for specific and legitimate purposes. We process information for the following reasons:

4.1 Service Operation and Improvement

• Creating, managing, and verifying accounts
• Providing gaming and betting services
• Processing deposits and withdrawals
• Providing and managing bonuses and promotions
• Personalizing the user experience

4.2 Security and Regulatory Compliance

• Detecting and preventing fraud
• Complying with anti-money laundering (AML) regulations
• Implementing age verification and responsible gaming policies
• Preventing unauthorized access to accounts

4.3 Communications

• Sending transaction-related notifications
• Providing customer support assistance
• Informing users of important policy changes
• Sending promotional offers with your permission

4.4 Analysis and Development

We use anonymous or aggregated data to analyze the performance of our platform and improve the user experience. Personally identifiable information is not used in this type of analysis.

bdkk retains your personal information for as long as necessary or as required by law.

5.1 General Retention Policy

• Active account data: Full duration while the account remains active
• Transaction records: At least five years after account closure
• KYC documents: In accordance with applicable legal requirements
• Customer support communications: Three years from the last contact

5.2 After Account Closure

If you close your bdkk account, we reserve the right to retain information necessary for legal compliance, dispute resolution, and enforcement of our policies. However, the retention period will always remain within the limits stated above.

bdkk does not sell, rent, or provide your personal information to third parties for commercial purposes. However, sharing information may be necessary in certain specific circumstances:

6.1 Service Providers

We work with trusted third-party providers who deliver services on our behalf:

• Payment processors (including bKash, Nagad, Rocket)
• Identity verification services
• Game software providers (Pragmatic Play, Evolution Gaming, JILI, Spribe, and others)
• Technical infrastructure and hosting providers
• Cybersecurity services

These providers may use information only as needed for their specific function and they operate under strict data protection agreements.

6.2 Legal Obligations

We may disclose information as part of a legal process (such as a court order or government investigation). In such cases we always provide only the minimum information necessary.

6.3 Business Transfers

If bdkk ever becomes part of a business merger, acquisition, or asset sale, your personal information may form part of that transaction. In such a case we will ensure compliance with the terms of this privacy policy.

bdkk uses cookies and similar technologies to improve your browsing experience.

7.1 Types of Cookies

• Essential Cookies: Required for the core functionality of our website. Without these, the site will not work properly.
• Functional Cookies: Remember your preferences such as language selection and login status.
• Analytics Cookies: Help us understand how you are using the site.
• Security Cookies: Help detect unauthorized access and fraud.

7.2 Cookie Controls

You can manage cookies by changing your browser settings. Please note, however, that disabling essential cookies may prevent our services from working properly and you may have difficulty accessing your account.

bdkk uses industry-standard security technology to keep your personal and financial information protected.

8.1 Technical Security

• SSL/TLS encryption — 256-bit encryption on all data transmissions
• Firewall and intrusion detection system
• Regular security audits and vulnerability testing
• Two-factor authentication option
• Password hashing and salting

8.2 Administrative Security

• Minimum access policy — only authorized staff can view the information relevant to their role
• Regular privacy and security training for staff
• Recording and monitoring access logs
• Binding third-party providers under strict contracts

8.3 Your Role

Your participation in data protection is also important. We advise you to use a strong password, never share your login information with anyone else, and contact us immediately if you notice any unusual activity on your account.

As a user of bdkk, you have the following rights regarding your personal information:

9.1 Right to Access Information

You can find out at any time what information we store about you and how we use it. You may contact our customer service team for this information.

9.2 Right to Correction

If there is any incorrect information in your profile, you can correct it from your account settings or by contacting us.

9.3 Request for Deletion

In some cases you may request that your information be deleted. However, please note that due to legal obligations, we may be required to retain certain information for a specified period.

9.4 Right to Opt Out of Marketing Communications

You can stop marketing emails or notifications at any time. To do so, change your preferences in your account settings or let our support team know.

9.5 Data Portability

You may request a copy of your personal information. We will provide it in a commonly used digital format.

bdkk is strictly a restricted platform for persons under 21 years of age. We do not knowingly collect personal information from any minor.

We use age verification methods during the registration process. If we ever learn that a minor has created an account on our platform, we will immediately close that account and delete all associated information.

If you know that a minor is using our services, please contact us immediately: [email protected]

bdkk reserves the right to update or change this privacy policy from time to time. Changes may occur in the following circumstances:

• Changes in legal or regulatory requirements
• Addition of new features to our services
• Updates to industry best practices
• Improvements in security technology

For any significant changes, we will notify you at your registered email address or display a special notice on our website. If you continue to use our services after the changes, it will be assumed that you have accepted the updated policy.

The date of the most recent review of this policy is mentioned at the top of the page. We recommend that you visit this page regularly.